Nearly half of our Key Account Management team previously worked as Senior Key Account Managers at Lazada.vn. Through their deep industry knowledge and experience growing the Lazada platform, they intimately understand the Vietnamese e-commerce market, how to maximize every campaign to drive sales revenues, and offer vital consultation to our clients on how to grow their retail knowledge and sales revenues for any e-commerce platform.
Every member of our team, from our CEO to our junior staff, is dedicated to the highest level of professionalism, expertise, and results to ensure our clients receive the first-class service they expect and deserve. Our clients are the back-bone of our future. Therefore, Intrepid is committed to:
Having exceptional digital content, especially for top-selling products, is incredibly important to drive our client’s sales revenues online. Intrepid is proud and fortunate to have Ms. Giang Le, previous Content Manager at Lazada.vn and Head of Content at Topmot.vn, as our Content Manager to drive our Content team’s production! Our Content team provides:
Failing to plan is planning to fail. Planned campaigns on e-commerce platforms have an enormous impact on our client’s monthly sales performance. Therefore, to guarantee our Key Account Managers have planned appropriately for each and every campaign, they meticulously:
Intrepid is not just a service provider, it is your company’s long-term e-commerce solutions partner. We are fully equipped to manage your current marketplace shop as well as on-board your company on any other desired platform – allowing you to maximize your e-commerce sales potential without having to increase your staff to support each platform.
After taking over your shop, Intrepid will become your company’s long-term consultant – assisting you in evaluating market trends, advising your company what new products you should begin to source, and working with you to create an annual e-commerce sales strategy to ensure your company’s e-commerce success.
Since March 2012 the Vietnamese e-commerce market has exploded with the success of Lazada.vn, attracting large e-commerce giants competing for market share – Tiki.vn, Adayroi.vn, Sendo.vn, Shopee.vn, Robins.vn (previously Zalora.vn), and most recently Lotte.vn. As each e-commerce platform launched their marketplaces, tens of thousands of retailers flocked to these platforms in the hopes of sharing in the success of Lazada.vn and increasing their sales revenues. However, due to limited margins for small/medium businesses, extreme price competitiveness on each platform, and a lack of e-commerce knowledge and experience of most new e-retailers, the vast majority of these companies have struggled to realize their desired sales growth.
After evaluating the market, Chris and Khang set out to bridge the gap between the potential of these new e-retailers and the massive e-commerce platforms within Vietnam. Having built the machine that is the Lazada marketplace, Chris and Khang were ideally positioned to leverage their learnings and successes to help struggling e-retailers in Vietnam.
To provide world-class e-commerce service, you must have world-class staff. Chris and Khang understood that to build Intrepid, there was no substitute for the professionals who were instrumental in creating the Lazada platform. Intrepid is proud to boast the following 10 ex-Lazada alumni: founding CEO, first National Sales Director, Content Manager, Sales Manager, Marketing Team Lead, 4 Senior Key Account Managers, and a HR/admin executive. Creating the synergy between these tenured, experienced staff and our young, dynamic new additions has enabled Intrepid to find the right balance between wisdom and fearlessness to allow our company to assist our clients in redefining what is possible in e-commerce.
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