Our services

Intrepid is dedicated to becoming Vietnam's leading e-commerce services platform and was founded with one goal: be bold, fearless, and take risks to ensure we redefine e-commerce for retailers throughout Vietnam. We offer robust front-end e-commerce services – managing our client's shops on Vietnam's leading marketplace platforms by offering first-class key account management, customer experience, content creation and optimization, campaign strategy and management, business analytics and market consultation, and much… much more!

Nearly half of our Key Account Management team previously worked as Senior Key Account Managers at Lazada.vn. Through their deep industry knowledge and experience growing the Lazada platform, they intimately understand the Vietnamese e-commerce market, how to maximize every campaign to drive sales revenues, and offer vital consultation to our clients on how to grow their retail knowledge and sales revenues for any e-commerce platform.

Every member of our team, from our CEO to our junior staff, is dedicated to the highest level of professionalism, expertise, and results to ensure our clients receive the first-class service they expect and deserve. Our clients are the back-bone of our future. Therefore, Intrepid is committed to:

  • Weekly and monthly scheduled meetings with our Key Account Management team and clients to review performance, campaigns, and resolve any client issues
  • Weekly net promotor score (NPS) surveys to gain valuable insight from our clients about our performance
  • Quick and timely resolution of customer issues
  • Assisting our clients with resolving issues they may face while selling on any e-commerce platform that Intrepid is managing

Having exceptional digital content, especially for top-selling products, is incredibly important to drive our client’s sales revenues online. Intrepid is proud and fortunate to have Ms. Giang Le, previous Content Manager at Lazada.vn and Head of Content at Topmot.vn, as our Content Manager to drive our Content team’s production! Our Content team provides:

  • Exceptionally written digital content guaranteed to pass any qualification control process – reducing the time to get a product live and increasing its likelihood to improve sales revenues
  • Incredibly fast content duplication for our client’s products that already exist on the platform they are selling on
  • Content optimization for top-selling products every month

Failing to plan is planning to fail. Planned campaigns on e-commerce platforms have an enormous impact on our client’s monthly sales performance. Therefore, to guarantee our Key Account Managers have planned appropriately for each and every campaign, they meticulously:

  • Evaluate each of their client’s portfolios, sales histories, and top-performing products within the market
  • Bench-mark competitive pricing for each product and work with our clients to offer the most competitive price possible
  • Complete all admin work in preparation for every campaign
  • Work closely with each e-commerce platform to push our client’s best deals
  • Track hourly sales performance during campaigns and resolve issues immediately as they arise

Business Analytics and Market Consultation

More Than Just a Service Provider…

Intrepid is not just a service provider, it is your company’s long-term e-commerce solutions partner. We are fully equipped to manage your current marketplace shop as well as on-board your company on any other desired platform – allowing you to maximize your e-commerce sales potential without having to increase your staff to support each platform.

After taking over your shop, Intrepid will become your company’s long-term consultant – assisting you in evaluating market trends, advising your company what new products you should begin to source, and working with you to create an annual e-commerce sales strategy to ensure your company’s e-commerce success.

Intrepid was co-founded by Chris Beselin (founding CEO of Lazada.vn) and Khang Chim (first National Sales Director of Lazada.vn). Together Chris and Khang have a combined experience of over 10 years within e-commerce, retail, and IT in Vietnam.

Since March 2012 the Vietnamese e-commerce market has exploded with the success of Lazada.vn, attracting large e-commerce giants competing for market share – Tiki.vn, Adayroi.vn, Sendo.vn, Shopee.vn, Robins.vn (previously Zalora.vn), and most recently Lotte.vn. As each e-commerce platform launched their marketplaces, tens of thousands of retailers flocked to these platforms in the hopes of sharing in the success of Lazada.vn and increasing their sales revenues. However, due to limited margins for small/medium businesses, extreme price competitiveness on each platform, and a lack of e-commerce knowledge and experience of most new e-retailers, the vast majority of these companies have struggled to realize their desired sales growth.

After evaluating the market, Chris and Khang set out to bridge the gap between the potential of these new e-retailers and the massive e-commerce platforms within Vietnam. Having built the machine that is the Lazada marketplace, Chris and Khang were ideally positioned to leverage their learnings and successes to help struggling e-retailers in Vietnam.

To provide world-class e-commerce service, you must have world-class staff. Chris and Khang understood that to build Intrepid, there was no substitute for the professionals who were instrumental in creating the Lazada platform. Intrepid is proud to boast the following 10 ex-Lazada alumni: founding CEO, first National Sales Director, Content Manager, Sales Manager, Marketing Team Lead, 4 Senior Key Account Managers, and a HR/admin executive. Creating the synergy between these tenured, experienced staff and our young, dynamic new additions has enabled Intrepid to find the right balance between wisdom and fearlessness to allow our company to assist our clients in redefining what is possible in e-commerce.

Corporate & Management

Christopher B. Beselin

Chris

Chairman

Favorite Motto:

Don't take no for an answer!

Me in 3 Words:

Tenacious. Long-term. Builder

Khang Chim

Khang

CEO

Favorite Motto:

The secret to life-fall 7 times, get up 8

Me in 3 Words:

Relentless. Leader. Passionate

Sales

LAN ANH

Lan Anh

Lead Sales Manager

Favorite Motto:

Don't be afraid to fail. Be afraid not to try

Me in 3 Words:

I'm a Leo

THAO JO

Thao

Senior Account Executive

Favorite Motto:

Work hard in silence. Let your success be your noise

Me in 3 Words:

Hard-working, Responsible, Patient

MI SA

Misa

Jr. Account Executive

Favorite Motto:

Everyday do something that will inch you closer to a better tomorrow

Me in 3 Words:

Professional. Proactive. Opstimistic

Nhan

Nhan

Jr. Account Executive

Favorite Motto:

Do my best so that I can't blame myself for everything

Me in 3 Words:

Optimistic. Hard-working. Patient

Truong

Truong

Jr. Account Executive

Favorite Motto:

Hard work pays off

Me in 3 Words:

Hard-working. Decisive. Passionate

Key Account Management

Tram

Tram

Category Manager

Favorite Motto:

It always seems impossible until it's done

Me in 3 Words:

Immortal. Leader. Fighter

Duy Andy

Duy

Sr. Key Account Manager

Favorite Motto:

Life is like riding a bicycle. To keep your balance, you must keep moving

Me in 3 Words:

Smart. Confidence. Flexible

Thuy

Thuy

Sr. Key Account Manager

Favorite Motto:

Have more than you show, speak less than you know

Me in 3 Words:

Strong. Helpful. Empathetic

VyHa

Vy Ha

Sr. Key Account Manager

Favorite Motto:

When you can't find sunshine, be the sunshine

Me in 3 Words:

Flawsome. Calm. Inspired

Huyen

Huyen

Key Account Manager

Favorite Motto:

Life is a box of chocolate, and you will never know what you will get

Me in 3 Words:

Never stop trying

Ngoc

Ngoc

Key Account Manager

Favorite Motto:

Attitude determines altitude

Me in 3 Words:

Autonomous. Open-minded. Fearless

Lan

Lan

Jr. Key Account Manager

Favorite Motto:

Hoping for the best, prepared for the worst, and unsurprised by anything in between

Me in 3 Words:

Efficent. Organized. Logical

Linh

Linh

Jr. Key Account Manager

Favorite Motto:

Dream don't work unless you do

Me in 3 Words:

Introvert, Optimistic. Patient

Thao

Thao

Jr. Key Account Manager

Favorite Motto:

Only dead fish goes with the flow

Me in 3 Words:

Flawsome, as always

Trang

Trang

Jr. Key Account Manager

Favorite Motto:

Worry Less, Smile More

Me in 3 Words:

Optimistic. Bold. Ambivert

Trinh

Trinh

Jr. Key Account Manager

Favorite Motto:

It does not do to well on dreams and forget to live

Me in 3 Words:

Sophrosyne. Adventurous. Hope

Quan

Quan

Jr. Key Account Manager

Favorite Motto:

Don't wait for the perfect moment, take the moment and make it perfect

Me in 3 Words:

Keep Moving Forward

Content

Giang

Giang

Content Manager

Favorite Motto:

Ambition is the path to success

Me in 3 Words:

Powerful. Passionate. Energetic

Nga

Nga

Content Intern

Favorite Motto:

Happiness is when what you think, what you say, and what you do are in harmony

Me in 3 Words:

Hard-working. Optimistic. Passionate

HR & Admin

Tam

Tam

HR / Admin Executive

Favorite Motto:

To be the best that I can

Me in 3 Words:

Passionate. Hard-working. Organized

Drop us a line to find out how we can grow, build and WIN together!

Khang Chim
CEO
Skype: khang.chim
Lan Anh Nguyen
Lead Sales Manager
Skype: laliuliu